H&M has confirmed that they are to close its Edinburgh based contact centre 14th December with 150 jobs losses expected.

Zendesk Launches Flexible Pricing for Customised AI Journeys for contact centre empowers companies to scale AI & automation ...

Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio's Expertise Powers Seamless Transition to the Genesys Cloud platform ...

Integrated, brand-trained GenAI tools can automate up to 90% of product-related customer queries with highly accurate and ...

Novuna Consumer Finance, a leader in the UK’s retail point of sale and personal lending sector, has been awarded the ...