Ofgem has warned energy firms that it expects a “culture change” in their customer service to improve public trust in the ...

Ofgem has announced updates to the Supplier of Last Resort (SoLR) policy aimed at reducing the financial impact of future ...

Ofgem has announced a consultation on proposed modifications to the ring fence licence conditions that govern energy network ...

Ofgem published its proposals this morning noting that customer satisfaction levels had plummeted to their lowest levels ...

Energy price comparison websites set for new regulations - Miatta Fahnbulleh said a new framework to regulate third-party ...

OVO Energy has been ordered to pay £2.37M in compensation and redress following an Ofgem investigation into significant ...

As part of the government’s wider review of the electricity transmission network via the Integrated Transmission Planning and Regulation Project, ...

Ofgem sets out vision for customer service culture change to make energy sector best in Britain through the contact centre ...

Ofgem has approved £84 million funding for a dozen beta projects, awarded through the Strategic Innovation Fund (SIF) ...

At the same time, energy bills are set to rise by £149 for the average household from October after Ofgem announced it would be raising its energy price cap. The new price cap figure will be £ ...

Households will face higher energy bills this winter with the regulator increasing the price cap by 10 percent after lowering it twice this year. Ofgem's energy price cap will increase from £ ...

Ofgem has confirmed its new energy price cap for this winter, with bills set to rise by an average of £149. The price cap will rise from £1,568 a year to £1,717 for a typical dual fuel ...