Zendesk Launches Flexible Pricing for Customised AI Journeys for contact centre empowers companies to scale AI & automation ...
Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre 14th December with 150 ...
Novuna Consumer Finance, a leader in the UK’s retail point of sale and personal lending sector, has been awarded the ...
Integrated, brand-trained GenAI tools can automate up to 90% of product-related customer queries with highly accurate and ...
Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio's Expertise Powers Seamless Transition to the Genesys Cloud platform ...
The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and Multilingual Capabilities contact ...
Why Your AI Journey Doesn't Need a Data Lake to Make Waves - Joe O'Brien Sabio Group, discusses. contact centre ...
FourNet has been named one of the most innovative cybersecurity businesses operating in Britain this year. contact centre ...
Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings within the contact centre with storm product ...
These steps are key to contact centre agility for any season Magnus Geverts, VP Product Marketing at Calabrio discusses ...
Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of Solgari, discusses - contact centre ...
Calabrio Unveils New AI-Powered Quality Management Features to Elevate Contact Centre Agent and Customer Experiences ...